Montessori Essentials is dedicated to providing our customers with the highest level of merchandise and customer service. If you are not 100% satisfied with your purchase, you can return your order.
Category A: Manufactuer Defects & Shipping Damages
If a customer receives damaged, defective, missing, or incorrectly shipped items from Montessori Essentials, you can request for replacement. Please email to firstname.lastname@example.org or give us a call within 7 days of the delivery date. Montessori Essentials will pay for the shipping of the replacement items.
Category B: Exchange Policy
If customer would like to exchange others products after his/her purchased due to personal reason, you are able to request from Montessori Essentials, NO ADDITIONAL cost will be incur if the items not yet been send to you. If the purchased items had been delivered, exchange cost will be impose for our delivery representative to exchange the items to you.
Category C: Personal Preferences
If customer would like to returned or exchanged because of customers' personal preferences, a 20% restocking fee will be applied. Customers are responsible for the shipping costs of any returns and exchanges due to their personal preferences. Please send email to email@example.com before you return or exchange any materials under this category.
You can request for refund/exchange/replacement through channel below:
Email to us firstname.lastname@example.org or
contact us through https://www.facebook.com/montessentials/ or
Chat with us through https://carousell.com/soosin/
Note: All returns and exchanges must be in original packages